Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Great location
Friendly staff
Small rooms
Pricey
8.6/10
Great
Rooms
8.8
Location
8.8
Service
9.0
Dining
9.0
Guest reviews
8.6/10
based on 6 reviews
9.0
9.0/10 based on 556 reviews
Michael
United States,
January
2024
8.6/10
Stepping into the hotel was a beautiful and spacious experience, with escort service to the check-in counter on the 38th floor and a room boasting distant views of Mount Fuji. The superb bathroom with a bath, shower, and separate toilet added to the luxurious ambiance. However, the price may not align perfectly with the value offered.
Rooms
9.0
The rooms were beautiful and spacious, offering a distant view of Mount Fuji. The bathroom was superb with great amenities.
Service
8.0
The service was exceptionally helpful, especially in arranging dinner and show reservations, showcasing attention to detail and care. However, the value for money in terms of service may be a bit questionable.
Location
8.0
The hotel's location above Mitsukoshimae station on the Ginza line was convenient, and the proximity to the Mitsukoshi department store and dining options added to the appeal. However, the price could be a factor to consider when evaluating the overall value of the location.
Dining
9.0
The dining experience was epic, offering a buffet with egg options while enjoying breathtaking views of the city and Mount Fuji. The egg station was a standout feature, providing a personalized touch to the dining experience. However, the dining prices may not perfectly align with the overall value.
Facilities
9.0
The hotel's facilities were well-equipped and provided an enjoyable stay, enhancing the overall guest experience.
Joe
United States,
December
2023
8.6/10
I had a wonderful stay at this hotel. The rooms were luxuriously furnished and very comfortable, especially the fine suite we had with corner views, a beautiful bathroom, and dressing room. The service was top-notch, with proactive and friendly staff from reservation to every aspect of our stay. The hotel's location is perfect, connected to the Metro and close to a shopping complex and metro station. The dining experience was a delight, with an abundance of delicious options. The facilities were great, meeting all my needs during my visit.
Rooms
8.0
The rooms were lovely, and we enjoyed our fine suite with corner views.
Service
9.0
The staff was beyond friendly and professional throughout our stay.
Location
9.0
The hotel's location is perfect, with convenient access to transportation and close to shopping areas.
Dining
9.0
The dining experience was superb, with a variety of excellent items to choose from.
Facilities
8.0
The facilities were top-notch and added to the overall experience.
Great location
Small rooms
John
United Kingdom,
June
2023
8.6/10
Staying at this hotel made my 5 days in this busy city an absolute pleasure. The room was very clean, and I appreciated that, though it was in the opposite side of the corridor when it should have been next to each other, as I requested.
Rooms
8.0
The room was very clean, and I appreciated that a lot.
Service
9.0
The service went above and beyond at every turn, from welcoming us on arrival to booking and delivering our train tickets, which was incredibly convenient.
Location
9.0
The location was excellent, particularly for visiting Tokyo. It was easy to get to the tube station, and being in Tokyo's financial district, it was close to many department stores and restaurants.
Dining
8.0
The dining experience was delightful with delicious dishes from both Western and Eastern cuisines. Breakfast was great but slightly expensive as expected.
Facilities
9.0
The facilities were top-notch, with everything I needed during my stay.
Don
United States,
May
2023
9.6/10
I absolutely loved my stay at the hotel. The rooms were beautiful and finely finished with full-height windows offering an amazing view of the Tokyo Skytree. The service was above and beyond, from assisting with reservations to showing personal concern during our stay. The location was perfect, with easy access to the subway system and great dining options nearby. The dining experience was top quality. A truly memorable experience overall.
Rooms
10.0
The room was lovely, clean, and offered a breathtaking view of Tokyo.
Service
10.0
The staff was polite and very helpful both before and during our stay.
Location
9.0
The hotel's location is great, very close to the subway system and plenty of restaurants.
Dining
10.0
The dining experience was among the best I have ever experienced.
Facilities
9.0
The facilities were excellent and added to the overall comfort of the stay.